***IMPORTANT*** - Please complete the required personality survey at Culture Index - HERE. (Note: A new window will pop-up. Please create a new profile and complete the two part Culture Index survey. Please allow 10-15 minutes to complete the survey.)

The host/hostess is to exude a strong sense of hospitality and welcome to all guests who enter into our space.  This position requires a sense of hotel concierge mixed with smart service and guidance.  After a proper greeting, the host will guide the guest(s) to their table or seat to enjoy the dining experience. As a Host/Hostess you will work in a team-oriented, high-volume, fast-paced, environment to deliver the best dining experience to our guests by:

• Coordinates the operation and flow of the dining room during meal service periods thru seating and placement of guests
• Graciously greets and seats guests upon arrival.  You must smile often!
• Ensures guests are well informed and understand when they will be seated
• Adjusts guest seating flow to balance customers among the various server sections
• Engaging in friendly conversation as you seat guests in a timely fashion
• Provides menus to guests
• Introducing guests to their server
• Manages special seating requests of guests consistent with table availability and special seating requirements
• Relay messages to servers, managers, and bartenders, as appropriate
• Assists with the duties of servers and server assistants, as needed
• Checks table settings for proper presentation and completeness, and checks server areas for proper supplies
• Clearing, cleaning and resetting tables to ensure they are ready for the next guest
• Always sincerely thanking guests as they leave and inviting them to return
• Answer the phone within 2 rings in a professional, upbeat and courteous manner (Be solutions oriented and welcoming!)

NON-NEGOTIABLES

• PRIORITY #1 - IS ALWAYS THE GUEST:  YOU WILL SMILE AND ATTEND TO THEIR EVERY NEED.  IGNORING THEM OR NOT ATTENDING TO THEM FREQUENTLY ENOUGH OR TREATING THEM RUDELY WILL NOT BE TOLERATED.
• UNIFORM: BE IN UNIFORM & ON TIME WHEN YOU WALK INTO WORK AND PLEASE SHOWER AND BE CLEAN SHAVEN.
• COMMUNITY: KNOW YOUR LOCALS AND YOUR LOCAL CULTURE.
• TAKE OWNERSHIP IN WHAT YOU DO: IF SOMEONE IS UPSET OR CONFUSED DO NOT LEAVE THEM WITHOUT AN ANSWER.  TAKE OWNERSHIP OF THE ISSUE AND FIND A RESOLUTION EITHER THROUGH YOUR OWN KNOWLEDGE OR GET A MANAGER INVOLVED.  
• CLEAN CLOSE: CRUMB FREE AND FOOD FREE SECTION WHEN YOU CLOSE.